Privacy Policy

East Holdings LLC, a New Mexico limited liability company doing business as D2DHQ (“D2DHQ,” “we,” “us,” or “our”), is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use the D2DHQ platform and related services (the “Service”).

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, organization name, and authentication credentials when you register for an account.
• Sales Representative Data: Names, email addresses, mailing addresses, commission rates, and payout information for representatives managed through the platform.
• Deal Data: Sales transaction records imported via CSV files, including customer names, addresses, product types, sale dates, and amounts.
• Payment Information: Billing details processed through a PCI-DSS Level 1 certified third-party payment processor. We do not store full credit card numbers on our servers.
• Pitch Coaching Data: When an organization enables private-beta coaching features, the Service may collect door-to-door pitch audio, transcripts, written recaps, coaching scores, and generated voice feedback. Organizations and their representatives control whether recording is enabled and are responsible for providing notice or obtaining consent where required by applicable law.

1.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, timestamps, and general interaction patterns with the Service.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Similar Technologies:Session cookies for authentication and security. On public marketing and company-owner onboarding pages, we also use Meta and Google advertising measurement tools. These tools may receive the page URL, IP address, browser information, advertising click and cookie identifiers, and limited conversion events. Conversion matching may include the company owner’s email address after it is transformed with a one-way hash. Advertising tools are not loaded in rep portals, admin workspaces, or homeowner workflows, and we do not send them rep data, homeowner data, commission amounts, payment-card details, or SMS phone numbers.

1.3 Homeowner Phone Numbers Collected for SMS Follow-Up

When a sales representative using the D2DHQ platform speaks with a homeowner in person at their door, the homeowner may choose to opt in to receive a follow-up text message. The homeowner enters their mobile phone number in the D2DHQ Knocker iOS app, taps the displayed consent prompt, and must reply YESto a verification text before automated follow-up messages are sent. These phone numbers are used to send follow-up SMS messages from the same representative the homeowner spoke with at the door, as part of the “D2DHQ Follow-Up” messaging program described in our Terms of Service.

Message frequency varies— a typical follow-up sequence is 0–4 messages over 72 hours after the in-person conversation, and the homeowner may receive additional messages only if they reply and request more information. Message and data rates may apply. Homeowners may opt out of follow-up SMS at any time by replying STOP to any message; replying HELPreturns support contact information. Opt-out requests are honored immediately and the homeowner’s phone number is excluded from all future messages.

Mobile phone numbers collected for the D2DHQ Follow-Up SMS program are never sold, rented, leased, or shared with third parties for their own marketing, advertising, or list-building purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may process mobile phone numbers, opt-in data, and consent records through service providers (such as Twilio, our SMS delivery vendor) only as needed to operate the Service and deliver the SMS program.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Process commission calculations and generate statements
• Deliver statements to sales representatives via email or PDF
• Process payments and manage billing
• Transcribe authorized pitch recordings and generate coaching feedback
• Facilitate third-party integrations you authorize (e.g., QuickBooks Online)
• Communicate with you about your account, updates, and support
• Measure which advertisements lead company owners to begin or complete setup
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or lease your personal information to any third party. We do not share mobile phone numbers, mobile opt-in data, or SMS consent records with third parties for marketing, advertising, or list-building purposes. We may share information only as described below:

• Advertising Measurement: On the limited public and owner-onboarding pages described above, Meta and Google may receive advertising measurement data to attribute conversions, measure campaign performance, and build or suppress advertising audiences. We do not sell personal information for money. Depending on applicable state law, this measurement may be considered sharing or processing for targeted advertising. You can stop that processing with the advertising privacy choices below. We also honor supported browser Global Privacy Control signals.

  Advertising privacy choices

  Checking your current preference…

  Stop advertising measurementAllow advertising measurement

  A supported Global Privacy Control signal always keeps measurement off.

• Service Providers: Vetted third-party infrastructure vendors who assist in operating the Service, in categories including cloud database hosting, transactional email delivery, payment processing, identity and authentication, and file storage. When private-beta coaching is enabled, this also includes artificial intelligence providers used to transcribe recordings and generate written or spoken coaching. These providers are contractually obligated to safeguard your data and may only process it on our instructions for the limited purpose of operating the Service. Additional information about our service provider categories is available on request where applicable.
• Authorized Integrations: When you connect third-party services such as QuickBooks Online, relevant data (vendor records, bill amounts) is transmitted as necessary to perform the integration. You control which integrations are active.
• Legal Requirements: When required by law, subpoena, court order, or government regulation, or to protect the rights, property, or safety of D2DHQ, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity.

4. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, you may request an export of your data within 30 days. After this period, we may delete your data from our active systems, though residual copies may exist in backups for a limited period. We retain certain data as required by law or for legitimate business purposes such as dispute resolution.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Export your data in a portable format
• Withdraw consent for optional data processing
• Object to certain data processing activities
• Opt out of targeted advertising or the sharing of personal data for that purpose

To exercise these rights, contact us at support@d2dhq.com. We will respond within 30 days.

7. Children’s Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

8. International Data Transfers

Your data may be processed and stored in the United States. By using the Service, you consent to the transfer of your data to the United States, which may have data protection laws different from those in your jurisdiction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will provide advance notice of material changes when required by applicable law, including by email, in-app notification, or a prominent website notice as appropriate. The “Effective Date” at the top of this page indicates when the policy was last revised. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at: