Fiber commission payroll breaks the same way everywhere. The rep books the install, the technician drops cable a week later, the carrier statement shows up two weeks after that with three columns renamed and a fourth added. By the time payroll runs, half the activation dates are wrong, two reps swear they closed the same address, and somebody's churn from last cycle just hit the clawback window. D2DHQ runs the entire pipeline — carrier statement in, signed PDF rep statements out, journal entries to QuickBooks — without an analyst stitching spreadsheets at 11 PM the night before payday.
How fiber commissions actually work
The first thing inside-sales commission software gets wrong about fiber is the trigger. A SaaS deal closes when the contract is signed. A fiber deal closes when the ONT lights up at the customer's house. That gap — sale to install to activation — is where most spreadsheet-driven payroll falls apart.
D2DHQ is built for the fiber timeline: the deal originates in the field, the install confirms billable, and the commission unlocks on activation against your rep's rate card. Daily bonuses, referral splits, and team-lead overrides all stack correctly against the right cycle without anybody pivoting a spreadsheet.
Per-tier rate cards: Fiber 500, 1G, 2G
Every rep on every team gets a different rate. Veterans pull higher tiers; ramp reps run a lower card for their first 30 days; team leads earn an override on every deal their team writes. D2DHQ keeps every rep on the right rate, and when you raise rates, historical deals stay locked to what they earned — no rewriting history.
| Tier | Typical D2D rate | What unlocks it |
|---|---|---|
| Fiber 500 | $80–$150 per install | Activation confirmed, ONT online |
| Fiber 1G | $150–$220 per install | Activation confirmed, ONT online |
| Fiber 2G / multi-gig | $220–$320 per install | Activation confirmed, ONT online |
| Daily bonus | $25–$50 per qualifying day | Hit a daily install threshold (typically 3+) |
| Referral split | $50–$100 per converted referral | Referred customer activates |
Reps see their own ledger; managers see the team.No spreadsheet tracking who's on which rate.
Clawback windows: 30, 60, 90 days post-install
Carriers don't pay you the full commission up front. They pay it on a hold — usually a 30, 60, or 90-day window from install — and reverse anything that churns inside that window. If you're paying reps the day the install completes, you're fronting your own capital and chasing reps for clawbacks weeks later. That conversation kills rep retention.
D2DHQ protects margin during the window with configurable escrow holdbacks that release on time when the deal stays clean. When a deal churns, the reclaim posts on the next statement automatically — even when the carrier's churn report formats addresses differently than your original CSV. No awkward Slack DM about a $250 give-back.
QuickBooks for fiber commissions
Your bookkeeper opens QuickBooks on payday morning and the run is already there, coded right. No re-keying. QuickBooks Online is supported today; Desktop is on the roadmap. See the dedicated QuickBooks commission integration page.
1099 and W2 reps on one ledger
Most fiber sales orgs run a mixed roster: 1099 field canvassers, W2 team leads earning overrides, and W2 inside-support staff. D2DHQ runs all classifications from a single ledger so you don't need parallel spreadsheets for “the W2 ones.” One source of truth, every cycle.
Pricing — and the math on a single missed clawback
D2DHQ is a flat monthly plan with included settled-deal caps — no seat fees and no per-rep upcharges. Starter is $149/mo for 150 deals, Pro is $299/mo for 300, and Elite is $499/mo for 600. Additional settled deals are $1.50 each.
A one-time $500 white-glove onboarding fee covers rate card migration, historical import, QuickBooks wiring, training, and a first-payday audit. For context: competitors charge $3,000–$15,000 for the same scope of setup. A single missed fiber 1G clawback is typically $150–$220 — and the industry error rate is around 3%. On a $200k monthly commission spend, that's roughly $6,000 a month walking out the door. The platform pays for itself the first cycle.
Build around your carrier statement.
After the one-time $500 setup fee, we'll collect your carrier file, rate cards, and rep rules, then configure addresses, bonuses, escrow, and clawbacks and audit the first commission run. Setup takes 5–7 business days after the required files arrive and includes a 30-day money-back guarantee.
Start $500 setupRelated
- Solar sales commission software — milestone-based pay across permit, install, and activation.
- How to pay door-to-door sales reps — the operator's playbook for D2D commission structures.
- Commission clawback policy for D2D teams — building a clawback that protects margins without losing reps.
- QuickBooks commission integration — how D2DHQ posts fiber commissions to QB without re-keying.