◆ALARM & SECURITY D2D PLATFORM

Alarm sales commission software
built for RMR pay.

RMR-multiple commissions. 90-day cancellation clawbacks. Dealer payout reconciliation and in-house RMR contracts side-by-side. Attrition reserves tracked separately. D2DHQ runs the actual alarm commission math — for dealer programs, in-house teams, and the hybrid models in between.

Alarm and home-security commission has more moving parts than any other D2D vertical short of solar. The deal pays on a multiple of recurring revenue, the carrier holds a clawback for 90+ days, the dealer program holds an attrition reserve for 12–24 months, and the customer's credit tier changes the commission rate retroactively. If you're running this on spreadsheets, you're carrying risk you can't see on the books.

RMR-multiple commission structure

The dominant alarm commission model is RMR multiple: the rep earns a multiple of the contract's monthly recurring revenue. Common multiples:

TierTypical multipleExample: $50/mo RMR
Ramp / new rep20× to 24×$1,000–$1,200 commission
Standard / tenured26× to 32×$1,300–$1,600 commission
Top tier / dealer-program leader33× to 40×$1,650–$2,000 commission
Install bonus (some dealers)$100–$300 flatLayered on top of multiple

Veterans run on a richer multiple; ramp reps on a base multiple. Old contracts settle on the multiple in effect at signing — no retroactive rewriting.

Clawback windows: 90 days and beyond

Alarm clawback is the most aggressive in D2D. Standard window is 90 days from install, with carriers extending to 180 days for sub-prime credit tiers. If the customer cancels — or just stops paying — inside the window, the monitoring company reverses commission against the dealer.

D2DHQ protects margin with configurable escrow holdbacks during the window. Reps see the pending balance on every statement; the dealer sees aggregate exposure at a glance. When a cancellation lands, the reclaim posts on the next cycle — even when the carrier's churn report formats addresses differently than your CRM.

Dealer programs vs. in-house contracts

Most alarm sales orgs sit somewhere on the dealer-vs-in-house spectrum:

  • Pure dealer. You sell contracts; ADT / Brinks / Vivint / a national carrier owns the monitoring. They pay you on a delayed cycle (usually 30–60 days post-install), often via a payout statement. Your reps wait for that cycle.
  • In-house. You own the monitoring. Commission settles natively against your own RMR.
  • Hybrid. Some product lines or geographies are dealer; some are in- house. Reps sell across both.

D2DHQ runs all three models from one ledger. Reps see one statement per cycle regardless of which side of the business each deal came from.

Attrition reserves: the dealer-program tax

Most dealer programs hold an attrition reserveagainst the dealer's account — typically 5–15% of every payout, held for 12–24 months as protection against long-tail cancellations. This is separate from the rep's 90-day clawback escrow, and it's the dealer's exposure, not the rep's.

D2DHQ surfaces your running attrition reserve balance and projects future releases against the carrier's schedule. That's operational visibility most spreadsheet teams flat-out don't have— and it's where dealers get surprised at year-end.

Setter / closer / installer splits

Alarm D2D often runs a three-stage motion: setter knocks and books, closer runs the in-home and signs, installer wires the system the next day. Some teams split commission across all three; some pay only the closer with a flat install fee out of the closer's share. D2DHQ supports both — and the variants in between.

QuickBooks for alarm commissions

Your bookkeeper opens QuickBooks on payday morning and the run is reconciled — commissions, clawbacks, dealer reserve adjustments. QuickBooks Online today; Desktop on the roadmap. See the dedicated QuickBooks commission integration page.

Configure your real reserve workflow.

After the one-time $500 setup fee, we'll collect a recent dealer payout statement, rate cards, and reserve rules, then configure rep commissions, clawback escrow, and dealer attrition tracking. Setup takes 5–7 business days after the required files arrive and includes a 30-day money-back guarantee.

Start $500 setup

Related

Alarm commission software FAQ

How are alarm sales commissions calculated?

Most D2D alarm and home-security commissions tie to RMR (recurring monthly revenue) — typically a multiple of the monthly monitoring fee, e.g. 24× or 32× RMR. A $50/month monitoring contract at 28× pays a $1,400 commission. Some dealer programs add an install bonus on top. D2DHQ supports RMR-multiple, flat-rate, and hybrid commission models.

How long is the alarm commission clawback window?

Standard alarm clawback windows run 90 days, with some carriers extending to 180 days for higher-risk credit tiers. If the customer cancels inside the window, the monitoring company reverses commission against the dealer, who must reclaim it from the rep. D2DHQ holds back 10–20% of every payday into escrow and auto-releases it when the window closes — protecting the dealer from carrying clawback exposure.

Does D2DHQ handle dealer vs. in-house alarm sales models?

Yes. Dealer programs paid by the monitoring company (ADT, Brinks, Vivint, etc.) settle on a delayed cycle and arrive as a payout statement. In-house contracts settle natively against your monitoring revenue. D2DHQ handles both: import the dealer payout statement, or generate commissions natively against in-house RMR. One ledger, both contract types.

Can D2DHQ track attrition reserves separately from clawback escrow?

Yes. Many dealer programs require an attrition reserve held against the dealer's account for 12–24 months. D2DHQ tracks this separately from rep clawback escrow, projects future reserve releases, and reconciles against the carrier's reserve schedule.

How does D2DHQ handle setter/closer/install splits in alarm?

Alarm D2D often runs a three-stage motion: a canvasser knocks the door, a closer runs the in-home demo and gets the contract signed, and an installer wires the system. Some teams split commission across all three; some pay only the closer. D2DHQ supports any split structure — flat percentages, milestone-based unlocks, or installer flat fees that come out of the closer's commission.

What does alarm sales commission software cost?

D2DHQ uses flat monthly plans with no per-rep fees: Starter is $149/mo for 150 settled deals, Pro is $299/mo for 300, and Elite is $499/mo for 600. Additional settled deals are $1.50 each. A one-time $500 white-glove onboarding fee covers rate card migration, dealer payout statement import setup, QuickBooks wiring, and first-payday audit.

How fast can an alarm team get live on D2DHQ?

White-glove onboarding ships in 5–7 business days after the required files arrive. We migrate your RMR-multiple cards (or whatever structure you're running), import the last 90 days of contracts and any dealer payout statements, wire QuickBooks, and audit the first payday alongside you.